Our OnlyWin Responsible Gaming

At OnlyWin Casino, we believe that gaming should always be an enjoyable, entertaining experience — and we are committed to keeping it that way for every player on our platform. Responsible gaming is not just a policy for us; it is a core value that shapes everything we do. Here at OnlyWin, we provide a full suite of tools, resources, and support options designed to help you stay in control at all times. Whether you play occasionally for fun or visit us regularly, your well-being is our highest priority.

Our Commitment to Player Safety

We at Only Win Casino take our duty of care seriously. Gaming is meant to be a form of entertainment, and we want every session on our platform to remain exactly that. We actively encourage all players to set personal boundaries, monitor their behaviour, and reach out for help whenever needed. Our responsible gaming framework is built on transparency, accessibility, and genuine care for the people who choose to play with us.

OnlyWin is licensed by the Curacao Gaming Control Board under licence No. OGL/2024/589/0556, held by GBL Solutions N.V. This means we operate under strict regulatory standards that require us to uphold responsible gambling practices across all our markets — including Canada, Australia, New Zealand, Germany, and many more. We take these obligations seriously and go beyond the minimum requirements to ensure your safety.

Recognising Problem Gambling

Understanding the warning signs of problem gambling is the first step toward getting help. At Only Win, we encourage all players to regularly reflect on their gaming habits. Here are some signs that gaming may have become a problem:

• Spending more money or time on gambling than you intended
• Gambling to escape stress, anxiety, or personal problems
• Feeling irritable or restless when trying to cut back or stop
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or social responsibilities because of gambling
• Chasing losses in an attempt to win back money
• Lying to friends or family about how much you gamble
• Feeling guilty or ashamed after a gaming session

If any of these signs feel familiar, we strongly encourage you to use our self-help tools or contact a professional support organisation. You are never alone — our OnlyWin team is here to help guide you to the right resources.

Our Responsible Gaming Tools

We at OnlyWin Casino have developed a comprehensive set of tools to help you manage your gaming activity. All of these features are available directly through your account and can be activated at any time.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your Only Win account. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period. This gives you a reliable financial boundary so you can enjoy gaming with peace of mind.

Session Time Limits

Our OnlyWin platform allows you to set a maximum session duration. When your chosen time limit is reached, you will be automatically notified or logged out, helping you avoid losing track of time during a gaming session.

Reality Checks

We provide regular in-session reminders that show how long you have been playing and how much you have wagered. At Only Win, we want you to stay fully informed about your gaming activity so you can make conscious, responsible decisions at every stage.

Self-Exclusion

If you feel you need a break from gaming, our OnlyWin self-exclusion tool allows you to suspend your account for a defined period — from days to months, or permanently. During self-exclusion, you will not receive any promotional communications from us, and access to your account will be fully restricted.

Protecting Minors

At Only Win Casino, we have a zero-tolerance policy toward underage gambling. Our registration process requires all players to confirm they are at least 18 years of age, and we carry out age verification checks to ensure compliance. We urge all parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you suspect that a minor has accessed our OnlyWin platform, please contact our support team immediately at [email protected].

We also recommend the following parental control tools to help keep young people safe online:

• Net Nanny – Family-friendly internet filtering software
• Kaspersky Safe Kids – Parental monitoring and control
• Bark – Smart monitoring for children's online activity
• GamBan – Blocks access to gambling sites across all devices

External Support Organisations

We at Only Win believe in connecting players with expert help whenever it is needed. If you or someone you know is struggling with gambling-related issues, we encourage you to reach out to any of the following organisations:

• Gamblers Anonymous – www.gamblersanonymous.org – Free peer support for people with gambling problems
• GamCare – www.gamcare.org.uk – Counselling, support, and information for problem gamblers
• BeGambleAware – www.begambleaware.org – Guidance, advice, and a national helpline
• Problem Gambling Canada – www.problemgambling.ca – Resources specifically for Canadian players
• Gambling Help Online (AU) – www.gamblinghelponline.org.au – 24/7 support for Australian players

Our OnlyWin support team can also help you find local resources relevant to your country or region. Simply reach out via live chat or email and we will point you in the right direction.

Contacting Our Support Team

At Only Win, our customer support team is available around the clock to assist you with any responsible gaming concerns. Whether you want to activate a limit, request self-exclusion, or simply talk to someone, we are here for you 24 hours a day, 7 days a week. New players can easily get started with the quick sign up process, and existing members can explore our bonuses while staying within their responsible gaming limits.

• Live Chat: Available 24/7 directly on the OnlyWin platform
• Email: [email protected] (reply within a few hours)
• Contact Form: Available on our website — simply enter your email and username
• FAQ Page: Comprehensive answers to common questions, accessible at any time

Responsible Gaming FAQ

How do I set deposit limits at OnlyWin Casino?

You can set your deposit limits directly from your account settings. Choose a daily, weekly, or monthly cap that suits your budget. Limits take effect immediately, and any request to increase them will be subject to a mandatory waiting period for your protection.

What happens if I request self-exclusion at Only Win?

Once you request self-exclusion, our OnlyWin team will restrict access to your account for the duration you have chosen. You will also be removed from all marketing communications during this time. If you select permanent exclusion, re-registration will not be permitted.

Can I still claim bonuses during a responsible gaming restriction?

Certain restrictions, such as deposit limits, may affect your eligibility for bonuses. Please note that at Only Win, a bonus cannot be applied while there is an active withdrawal request on the account. Our support team can clarify how specific tools interact with your account and promotions.

Is there a minimum age to play at OnlyWin?

Yes. All players must be at least 18 years of age to register and play at Only Win Casino. We conduct age verification checks and will suspend any account found to be in breach of this requirement.

What should I do if I think gambling is affecting my life?

Please reach out to us immediately via live chat or email at [email protected]. Our OnlyWin support team will help you activate the appropriate tools and connect you with professional organisations. You can also contact any of the external support services listed above — help is always available.