OnlyWin Casino Privacy Policy
At OnlyWin, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share data when you access or use the OnlyWin Casino platform at onlywin.com. By registering an account, completing the onlywin casino login process, or otherwise interacting with our services, you confirm that you have read and understood this policy. We encourage you to review it carefully before using our platform.
Who We Are
OnlyWin Casino is operated by GBL Solutions N.V., a company registered and established under the laws of Curaçao, registration number 155090, with a registered address at Seru Loraweg 17, Curaçao. We hold a gaming licence issued by the Curaçao Gaming Control Board, licence No. OGL/2024/589/0556. Our payment services are handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. acting as a Payment Agent on our behalf, registered in Cyprus at Kasou 18, Office 41, 1086, Nicosia, registration number HE 412602.
When you use the Only Win casino platform — whether on desktop or through the onlywin casino mobile browser — GBL Solutions N.V. acts as the data controller responsible for your personal information.
Information We Collect
We may collect the following categories of personal data when you interact with our services:
- Registration data: your full name, date of birth, email address, residential address, and username created during the onlywin login process
- Identity verification data: copies of government-issued identification documents, proof of address, and payment verification materials required for KYC compliance
- Financial data: deposit and withdrawal history, payment method details, and transaction records associated with methods such as Interac, Mastercard, Skrill, MiFinity, Paysafecard, bank transfers, and Bitcoin
- Gaming activity: game history, wagering records, bonus usage including any onlywin casino bonus codes or onlywin promo code activations, and session data
- Technical data: IP address, browser type and version, device identifiers, operating system, and access logs from the only win app or mobile browser
- Communication data: messages submitted through our contact form, live chat transcripts, and emails sent to [email protected]
- Preference data: language settings, locale preferences across our 18 supported locales, and marketing communication preferences
How We Use Your Information
At OnlyWin, we process your personal data for the following purposes:
- To create and manage your player account, including enabling secure onlywin casino login canada and all other regional access points
- To process deposits and withdrawals through your chosen payment methods
- To verify your identity in compliance with our regulatory obligations under the Curaçao Gaming Control Board licence
- To credit and manage bonuses, including the welcome package, onlywin casino bonus, weekly promotions, cashback offers, and any onlywin bonus code you may activate
- To provide 24/7 customer support via live chat and email
- To detect and prevent fraud, money laundering, problem gambling, and other prohibited activities
- To improve and personalise your experience on our platform, including across the onlywin casino app download free interface where applicable
- To send you promotional communications if you have opted in, including details about the onlywin no deposit bonus, tournaments, and loyalty rewards — you may opt out at any time
- To comply with applicable laws and licensing requirements
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: processing is necessary to fulfil our obligations under the Terms and Conditions you agree to when registering at OnlyWin Casino
- Legal obligation: we are required to collect and retain certain data under anti-money laundering regulations, gaming licence conditions, and applicable law
- Legitimate interests: we use data to secure our platform, prevent fraud, and improve our services
- Consent: where you have provided explicit consent, such as opting in to receive marketing communications about offers like the only win no deposit bonus or onlywin casino no deposit bonus codes
Cookies and Tracking Technologies
Our OnlyWin platform uses cookies and similar tracking technologies to ensure that our website functions correctly and to enhance your experience. We use the following types of cookies:
- Essential cookies: required for core functionality, including session management and the only win login process
- Analytics cookies: help us understand how players navigate onlywin.com and where we can make improvements
- Preference cookies: remember your settings, such as language and locale selection across our 18 supported regions
- Marketing cookies: used to deliver relevant promotional content, including information about the onlywin casino app download and available bonuses
You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our platform.
Data Sharing and Third Parties
We do not sell your personal data to third parties. However, we may share your information with:
- Our payment partners to process transactions, including those handling Interac, Bitcoin, and other supported methods
- Game providers such as Evolution, Pragmatic, Hacksaw Gaming, and Play'n GO for the purpose of delivering our over 10,000-title library
- Identity verification and KYC service providers
- Regulatory bodies and law enforcement authorities when required by law
- Technical service providers who assist with platform hosting, security, and customer support infrastructure
All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law and our regulatory obligations. In most cases, we keep records for a minimum of five years following account closure, in line with anti-money laundering requirements. After that period, we securely delete or anonymise your information.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by OnlyWin Casino:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data, subject to legal retention requirements
- The right to object to or restrict certain types of processing
- The right to withdraw consent to marketing communications at any time
- The right to data portability where technically feasible
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.
Security of Your Data
At Only Win, we implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption across our platform, secure server infrastructure, and strict internal access controls. While we take every reasonable precaution, no online transmission of data can be guaranteed to be completely secure, and we encourage you to use a strong, unique password for your account.
Responsible Gaming and Data
We may use your gaming activity data to identify potential signs of problem gambling and to fulfil our responsible gaming obligations. This may include monitoring bet frequency, session duration, and bonus usage patterns. If we identify concerning behaviour, we may contact you or apply account restrictions in accordance with our responsible gaming policy and licence conditions.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the Only Win casino following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at OnlyWin Casino, please do not hesitate to get in touch with us:
- Email: [email protected]
- Live Chat: available 24/7 directly on our website
- Contact Form: accessible via the Help section on onlywin.com, requiring your email address and username
Our team is available around the clock and will do our best to address your enquiry promptly and professionally.
Content updated: August 10, 2026